摘要
目的 分析门急诊护理信息化管理对患者就医满意度的影响。方法 本次研究的时间2024年7月份至2025年7月份，选择该阶段于我院门急诊就诊的100例患者进行研究，依据数字表法分成对照组和实验组，每组50例，对照组常规管理，实验组信息化管理，对比两组患者满意度、爽约率、挂号率以及投诉率。结果 实验组患者满意度更高，p<0.05，对比爽约率、挂号率、投诉率，实验组更优，p<0.05。结论 在门急诊护理中建立信息化管理，可以提升患者的满意度，减少爽约率，提高挂号率，减少投诉率，提升管理效果。
关键词： 门急诊护理；信息化管理；患者就医满意度；影响
Abstract
Objective To analyze the impact of information-based management in outpatient and emergency nursing on patient satisfaction. Methods This study was conducted from July 2024 to July 2025, involving 100 patients who visited our hospital’s outpatient department during this period. A total of 100 patients who visited the outpatient and emergency departments of our hospital during this period were selected for the study, with 50 patients in each group. The control group received conventional management, while the experimental group received information-based management. The satisfaction, no-show rate, registration rate, and complaint rate of the two groups were compared. Results Patient satisfaction was higher in the experimental group (p<0.05). Compared with the control group, the experimental group had lower no-show rates, the experimental group performed better (p<0.05). Conclusion Establishing information-based management in outpatient and emergency nursing can improve patient satisfaction, reduce no-show rates, increase registration rates, decrease complaint rates, and enhance management efficiency.
Key words： Outpatient and emergency nursing; Information-based management; Patient satisfaction with medical care; Impact
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