摘要
目的 探究分析人文关怀护理在门诊老年就诊患者中的应用及负性情绪改善效果。方法 回顾性分析2024年7月至2025年7月期间，院内70例门诊老年患者病历资料。其中2024年7月至2025年1月的35例患者接受常规护理，作为对照组。2025年2月至2025年7月的35例患者接受人文关怀护理，作为观察组。对比两组满意度及情绪状态。结果 护理后观察组满意度评分高于对照组，焦虑自评量表（Self-Rating Anxiety Scale, SAS）及（Self-rating Depression Scale,SDS）评分低于对照组，P＜0.05。结论 人文关怀护理可显著改善患者满意度及情绪状态，值得推广与应用。
关键词： 门诊老年患者；人文关怀；满意度；情绪状态
Abstract
Objective To explore and analyze the application of humanistic care nursing and its effect on improving negative emotions in elderly outpatients. Methods A retrospective analysis was conducted on the medical records of 70 elderly outpatients in the hospital from July 2024 to July 2025. Among them, 35 patients from July 2024 to January 2025 received routine nursing care and served as the control group. The other 35 patients from February 2025 to July 2025 received humanistic care nursing and served as the observation group. Satisfaction and emotional status of the two groups were compared. Results After nursing, the satisfaction scores in the observation group were higher than those in the control group, and SAS and SDS scores were lower than those in the control group, with P<0.05. Conclusion Humanistic care nursing can significantly improve patient satisfaction and emotional status, and is worthy of promotion and application.
Key words： Elderly outpatients; Humanistic care; Satisfaction; Emotional status
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