The impact of optimizing nursing processes in endoscopy centers on patient comfort
内镜中心护理流程优化对患者舒适度的影响

摘要

目的 探讨内镜中心护理流程优化对提升患者诊疗舒适度的效果，为护理质量改进提供依据。方法 选取2024年1月-12月在本院内镜中心诊疗的120例患者，随机分为对照组和观察组各60例。对照组实施常规护理，观察组实施全周期护理流程优化。比较两组BCS舒适度评分、SAS焦虑评分、护理满意度及不良事件发生率。结果 观察组BCS舒适评分优良率、护理满意度显著高于对照组，SAS焦虑评分及不良事件发生率显著低于对照组，差异均有统计学意义（P<0.05）。结论 护理流程优化可有效改善患者舒适度与心理状态，提高护理满意度，降低不良事件发生率，具有推广价值。

Abstract

Objective To explore the effect of optimizing the nursing process in the endoscopy center on improving patient comfort during diagnosis and treatment, providing a basis for quality improvement in nursing care.
Methods A total of 120 patients undergoing endoscopic procedures at our hospital from January to December 2024 were selected and randomly divided into a control group and an observation group, with 60 cases each. The control group received routine nursing care, while the observation group underwent a comprehensive nursing process optimization. The BCS comfort score, SAS anxiety score, nursing satisfaction, and incidence of adverse events were compared between the two groups.
Results The observation group showed significantly higher rates of excellent and good BCS comfort scores and nursing satisfaction, as well as significantly lower SAS anxiety scores and incidence of adverse events compared to the control group, with all differences being statistically significant (P<0.05).
Conclusion   Optimizing the nursing process can effectively improve patient comfort and psychological state, enhance nursing satisfaction, and reduce the incidence of adverse events, demonstrating its value for widespread application.