Research on quality improvement strategies for pediatric nursing based on the perception of patients' family members
基于患者病属感知的儿科护理质量改进策略研究

摘要

目的 使用病属感知的儿科护理质量指标，质控发现问题，制定更加完善的护理服务措施，改善服务流程，优化护理服务模式。方法 针对某儿科医院住院的病患家属，进行护理质量监测。结果 调查发现当前儿科护理质量存在4个方面的问题：沟通障碍、流程冗余、环境不适配、随访效率低。结论 该质量指标，可作为儿科护理质量控制的补充内容，完善现有指标的相关部分。通过提升沟通技巧及操作技能培训，以患者为中心的服务流程再造，环境与设施的人性化改进措施，智慧化随访与健康管理等策略，能进一步提升儿科护理质量，优化护理服务模式，提升护理服务满意度。

Abstract

Objective Using pediatric nursing quality indicators based on patient perception, identifying problems through quality control, developing more comprehensive nursing service measures, improving service processes, and optimizing nursing service models.
Methods Conduct nursing quality monitoring for the families of hospitalized patients in a pediatric hospital.
Results The survey identified four major issues in current pediatric nursing care quality: communication barriers, redundant processes, environmental mismatch, and low follow-up efficiency.
Conclusion   This quality indicator can serve as a supplementary content for pediatric nursing quality control, improving the relevant parts of existing indicators. By enhancing communication skills and operational training, redesigning service processes centered on patients, implementing humanized improvements in environment and facilities, and adopting strategies such as intelligent follow-up and health management, enhance Nursing Service Satisfaction.