Application and promotion of Pangdonglai's service concept in the nursing care of tumor patients
胖东来服务理念在肿瘤患者护理服务中的应用与推广

摘要

目的 本研究旨在深度剖析胖东来服务理念融入肿瘤患者护理服务后的实际成效。方法 本研究运用定量研究方法，选取2024年6月至2024年12月于某三甲医院肿瘤科住院的200例患者，随机分为实验组和对照组，每组各100例。实验组基于胖东来服务理念实施护理干预，对照组采用常规护理模式。借助问卷调查与满意度评分对两组护理效果展开评估。结果 实验组护理满意度达98.5%，显著高于对照组的88.6%（P<0.05）；心理健康方面，实验组焦虑评分（SAS）均值32.3分、抑郁评分（SDS）均值34.5分，均显著低于对照组（P<0.01）。结论 胖东来服务理念在肿瘤患者护理服务中，能够切实提升患者满意度与心理健康水平，具备在临床护理工作中广泛推广的价值。

Abstract

Objective This study aims to deeply analyze the actual effectiveness of integrating Pangdonglai's service concept into the nursing care of tumor patients.
Methods A quantitative research method was used in this study. 200 patients hospitalized in the oncology department of a certain tertiary - first - class hospital from June 2024 to December 2024 were selected and randomly divided into an experimental group and a control group, with 100 cases in each group. The experimental group received nursing interventions based on Pangdonglai's service concept, while the control group adopted the conventional nursing model. The nursing effects of the two groups were evaluated through questionnaires and satisfaction ratings.
Results The nursing satisfaction of the experimental group reached 98.5%, which was significantly higher than 88.6% of the control group (P<0.05). In terms of mental health, the average anxiety score (SAS) of the experimental group was 32.3 points, and the average depression score (SDS) was 34.5 points, both of which were significantly lower than those of the control group (P<0.01).
Conclusion  s Pangdonglai's service concept can effectively improve patients' satisfaction and mental health level in the nursing care of tumor patients, and has the value of being widely promoted in clinical nursing work.