Effects of outpatient consultation and nursing service optimization on improving the quality of outpatient nursing services
门诊就诊环节与护理服务优化对提高门诊护理服务质量的效果

摘要

目的 本课题将围绕门诊就诊环节与护理服务优化在门诊中的应用效果进行观察，并分析对护理服务质量的影响。方法 本次研究开展时间选择在2023年1月至2023年12月期间进行，选择该期间门诊接诊患者作为纳入样本，将未实施前（2023年1月-2023年6月）作为对照组，涉及样本量为60例，将实施后（2023年7月-2023年12月）作为观察组，样本量与对照组相同，详细归纳两组患者实验涉及数据指标，分析观察结果变化，检验应用价值。结果 观察组患者候诊时间、就诊时间均明显短于对照组；护理质量相关数据指标均高于对照组；护理满意度评分均优于对照组；不良事件发生率情况少于对照组，实施统计学分析后获得P值均﹤0.05。结论 门诊就诊环节与护理服务优化的应用可提高门诊接诊患者就医体验，改善护理服务质量，优化护理满意度评价，显示出良好应用价值，对医院形象及竞争力的提升有积极辅助作用，值得临床借鉴参考。

Abstract

Objective This topic will observe the application effect of outpatient service and the optimization of nursing service in outpatient service, and analyze the impact on the quality of nursing service.
Methods The study was conducted from January 2023 to December 2023, and outpatient patients were selected as the samples. June) and the sample size (2023.1-2023.6) as the observation group, with the same sample size as the control group, summarize the data indicators, analyze the change of observation results, and test the application value.
Results The waiting time and treatment time of patients in the observation group were significantly shorter than that of the control group; the data indexes of nursing quality were higher than that of the control group; the score of nursing satisfaction was all better than that of the control group; the incidence of adverse events was less than that of the control group, and the P-value was 0.05 after statistical analysis.
Conclusion   The application of outpatient treatment link and nursing service optimization can improve the medical experience of outpatient patients, improve the quality of nursing service, optimize the evaluation of nursing satisfaction, show good application value, and have a positive auxiliary role in improving the image and competitiveness of the hospital, which is worthy of clinical reference.