Application of fine management mode in otolaryngology ward nursing work
精细化管理模式在耳鼻喉科病房护理工作中的运用

摘要

目的 分析和研究在耳鼻喉科病房护理中实施精细化管理模式对提升护理质量和患者临床满意度起到的效果及作用。方法 本次实验时间为2023年6月至2024年6月，实验对象为随机选择该时间段在本院耳鼻喉科实施治疗的80例患者，先进入医院进行治疗的40例患者纳入对照组，实施常规护理，后进入医院治疗的40例患者纳入观察组，实施精细化管理模式，之后对两组患者护理质量和满意度情况进行对比。结果 对比实验数据可以得知从多个方面看，观察组患者对护理质量评分明显高于对照组（P＜0.05），观察组患者对护理服务持有满意态度的人数占比高于对照组（P＜0.05）。结论 将精细化管理模式应用在耳鼻喉科病房护理工作能从护理流程和内容优化中提升护理质量和患者满意度。

Abstract

Objective To analyze and study the effect of implementing fine management mode in otolaryngology ward nursing to improve nursing quality and clinical satisfaction of patients.
Methods This experiment was conducted from June 2023 to June 2024. The experimental subjects were 80 patients randomly selected to receive treatment in the ENT department of our hospital during this period. 40 patients admitted to the hospital for treatment first were included in the control group for routine nursing, and 40 patients admitted to the hospital for treatment later were included in the observation group for fine management mode. After that, the quality of care and satisfaction of the two groups were compared.
Results Compared with the experimental data, it can be seen from many aspects that the nursing quality score of patients in the observation group was significantly higher than that in the control group (P < 0.05), and the number of patients in the observation group who had a satisfied attitude towards nursing service was higher than that in the control group (P < 0.05).
Conclusion   Applying the fine management model to the otolaryngology ward nursing work can improve the nursing quality and patient satisfaction from the optimization of nursing process and content.