Analysis of the role of nurse hierarchical management in improving nursing qualityand patient satisfaction in the Department of Gastroenterology
护士分层管理对改善消化内科护理质量和患者满意度的作用分析

摘要

目的 分析消化内科中实施护士分层管理对护理质量和满意度的影响。方法 选取本院2022年8月至2023年8月本院收治的消化内科患者平均分为两组，共计90例即分为护士分层管理的研究组（n=45）和常规护理的参照组（n=45），统计结果比较。结果 研究组护理质量和满意度均高于参照组（P＜0.05）。结论 对护士分层管理后，开展消化内科护理工作，能够有效地提高护理质量，促进患者满意度提升，值得借鉴和推广。

Abstract

Objective To analyze the impact of implementing nurse hierarchical management on nursing quality and satisfaction in the Department of Gastroenterology.
Methods The gastroenterology patients admitted to our hospital from August 2022 to August 2023 were selected and divided equally into two groups. A total of 90 cases were divided into the research group (n=45) with stratified management by nurses and the reference group with routine care. Group (n=45), statistical results were compared.
Results The nursing quality and satisfaction of the research group were higher than those of the reference group (P<0.05).
Conclusion   After hierarchical management of nurses, carrying out gastroenterology nursing work can effectively improve the quality of nursing care and promote patient satisfaction, which is worthy of reference and promotion.