Effect of humanized nurse-patient communication skills in urological nursing
泌尿外科护理中应用人性化护患沟通技巧的效果

摘要

目的 探讨人性化护患沟通技巧在泌尿外科护理中的应用效果。方法 选取2015年5月至2016年5月我院泌尿外科收治的患者120例为研究对象，根据随机数字表法分为研究组和对照组各60例，其中给予对照组常规护理，研究组在常规护理基础上应用人性化护患沟通技巧，对两组的护理效果进行比较分析。结果 与对照组相比，研究组的服务态度满意率高，差异有统计学意义（P<0.05）；研究组的沟通技巧满意率高于对照组，差异有统计学意义（P<0.05）；两组的业务水平和工作责任心评分比较，差异有统计学意义（P<0.05）。结论 临床上给予泌尿外科患者人性化护患沟通技巧，能够改善服务质量，提高患者满意度，有效预防护患纠纷，值得推广应用。

Abstract

Objective To explore the application effect of humanized nurse-patient communication skills in urological nursing.
Methods in May 2015 to May 2016 of 120 cases of patients admitted in our hospital uropoiesis surgical department as the research object, according to random number table method is divided into research group and the control group (n = 60), which give control group routine nursing, application team on the basis of conventional nursing human communication skill, nurses and patients of two groups of the nursing effect of comparative analysis.
Results Compared with the control group, the service attitude satisfaction rate of the study group was higher, and the difference was statistically significant (P<0.05). The satisfaction rate of communication skills in the study group was higher than that in the control group, and the difference was statistically significant (P<0.05). There were significant differences in the scores of professional level and job responsibility between the two groups (P<0.05).
Conclusion   Humanized nurse-patient communication skills for urology patients can improve service quality, improve patient satisfaction and effectively prevent nurse-patient disputes, which is worthy of promotion and application.